TERMS AND CONDITIONS
These Terms and Conditions govern the use of www.neonflori.com.au and the purchase of any goods from it.
Please note that by using this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability. You also acknowledge that you have read and understood these Terms and Conditions by engaging with the website or placing an order Neon Flori reserves the right to amend or update this information at any time without providing notice.
Prices and Payment
All product prices given excludes delivery. The price may change without notice, but any new price will be clearly displayed.
All prices are quoted in Australian dollars and GST is included in the price.
We accept payment by Visa, Mastercard, American Express, Google and Apple Pay.
Shipping costs are calculated at the checkout and not included on the product page.
Ordering
For neon Flori to process your order through, we need to collect personal information from you, eg name, contact details, billing address, delivery address and payment details.
For information on how we obtain, store and use your personal information please see our Privacy Policy.
Payment confirmation must be made before any orders will be dispatched.
We hold the right to check ID and proof of address before dispatching any order to ensure security and protection against fraud.
You should receive a message on screen confirming your order once your payment has gone through and an email confirmation. If you don’t, there may have been a problem with processing your order. Please let us know if this happens, by emailing studio@neonflori.com.au
Delivery
All orders work under an 'Authority To Leave' System. Our couriers have the authority to leave flowers at, or near, the front door if we deem it safe to do so. If necessary, we will contact the recipient or sender to let them know where we've left their flowers. If there is nowhere safe to leave them we’ll attempt to contact the sender to re-arrange delivery which is an extra cost to the sender. If we are unable to make contact, Neon Flori is not able to re-deliver, replace or refund the product.
Delivery is between 10.00am and 6.00pm. Please note we are not able to guarantee delivery at a specific time of day unless confirmed prior to order by our team.
Wet wrap will last up to 6hrs - it's the recipients responsibly to ensure flowers are placed in water and cared for reasonably. If specific care instructions or the flowers are expected to be out of water for longer please contact the team before ordering to ensure we can provide this service.
Please note the delivery option you select is your responsibility, please be careful when selecting and if any changes need to be made email studio@neonflori.com.au immediately. We cannot guarantee changes if you do not receive written confirmation from the team.
Gifts with Liquor
Two litres is the maximum volume of alcohol permitted in each gift.
The gift can only be delivered to another +18 adult who is not the purchaser.
Gifts must be delivered between the hours of 10am to 6pm.
Availability of Product
Flowers are selected by the team. Please make contact prior to ordering if you would like to request style, colour or varieties.
The team will try and fulfil specific requests, please note these can NOT be guaranteed and are subject to availability on the day.
Days of Operation
Online orders, we offer pre-orders for delivery of occasion-based gifting throughout the year. We do not currently have a tailored walk-in retail offering.
Warranties, Refunds and Cancellations
We are unable to offer a refund if incorrect order or delivery information is provided. It's the sender's responsibility to make sure they provide detailed and accurate delivery instructions.
Neon Flori does NOT offer refunds for change of mind. We can offer you a credit to use on your next order if the perishable goods have not been sourced specifically or already sent. However, if you are not satisfied with the arrangement or product please contact us directly at studio@neonflori.com.au and we will try to rectify the situation within reason and at our discretion.
For products that exclude flowers and plants you may exchange or ask for a credit note. Please contact us within 7 days of receiving your order to do so.
Neon Flori can NOT guarantee the exact colour or variations of ANY flower, plant or product used in any arrangements. All natural products are subject to differences, environmental impacts and no two products will be the same.
If the wrong delivery address is given, we can re-deliver, but this may be at an additional cost.
If you do not agree or are unable to agree with ANY of the above terms and conditions, then you must NOT place an order or enquire first. All discrepancies will be referenced back to the above terms on all orders, quotes, emails, or any forms of communication with Neon Flori.
If you need further assistance, please contact us on studio@neonflori.com.au
All copyright, trademarks and other intellectual property is owned by Neon Flori Pty Ltd.
