DELIVERY POLICY
- Online orders only, we offer pre-orders for delivery of occasion-based gifting throughout the year, on specified dates.
- All orders work under an 'Authority To Leave' System.
- Our couriers have the authority to leave flowers at, or near, the front door if we deem it safe to do so. If necessary, we will contact the recipient or sender to let them know where we've left their flowers. If there is nowhere safe to leave them we’ll attempt to contact the sender to re-arrange delivery which is an extra cost to the sender. If we are unable to make contact, Neon Flori is not able to re-deliver, replace or refund the product.
- Courier delivery is between 10.00am and 6.00pm. Please note we are not able to guarantee delivery at a specific time of day unless confirmed prior to order by our team.
- Wet wrap will last up to 4hrs - it's the recipients responsibly to ensure flowers are placed in water and cared for reasonably. If specific care instructions or the flowers are expected to be out of water for longer please contact the team before ordering to ensure we can provide this service.
- Please note the delivery option you select is your responsibility, please be careful when selecting and if any changes need to be made email studio@neonflori.com.au immediately. We cannot guarantee changes if you do not receive written confirmation from the team.
- Neon Flori reserves the right to charge an increased delivery charge (payable by the customer) under particular circumstances, which may include the delivery location being outside of the delivery zones listed, misspelled or incorrect delivery information provided at the time of order, or difficulty or delays caused by misleading information provided.
- Due to the nature and size of our products, we do not offer delivery to P.O boxes.
- Online orders Central Coast, Newcastle and Hunter Valley Region.
- Check if we deliver to your recipients location via our postcode checker (on-screen pop-up or the scooter on the bottom right-hand corner of our online store.
